Shipping policy

Shipping Policy

1. Processing Time:

Orders are processed within 1-3 business days (excluding weekends and holidays).
Custom or personalised items may require additional processing time.

2. Shipping Methods:

3. Shipping Locations:

We currently ship to addresses within Europe, United States and Canada.
For international orders, customers are responsible for any customs fees or import duties.

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information.
Track your order using the provided tracking number on our website or the carrier's site.

5. Shipping Delays:

While we strive to meet delivery estimates, unforeseen circumstances may cause delays.
We will notify customers promptly if there are significant delays.

6. Lost or Stolen Packages:

We are not responsible for lost or stolen packages after the order has been marked as delivered.
Contact the carrier directly to resolve issues with lost or stolen packages.

7. Address Accuracy:

Customers are responsible for providing accurate shipping information.
We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping Costs:

Shipping costs are calculated based on the weight of the items and the destination.
Any additional fees, such as customs or import duties, are the responsibility of the customer.

9. Returns Due to Shipping Issues:

If an order is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipping.

10. Contact Information:

For any questions or concerns regarding shipping, please contact our customer support at help@auraonurth.com.

This shipping policy is effective 11/12/2023